About Operational Improvement

  • KPI design and implementation
  • Design operational improvement plans
  • Analysis of management competency
    • Design of performance management systems
    • Help management development
    • Increase competency and “buy in”

Track Record

  • Delivered a 3 year £25M benefit by maintaining unit costs at a flat rate by improving productivity.
  • Introduced a standard suite of KPI’s throughout 18 operating businesses that delivered £20M of cost and revenue improvements
  • Focussed on operational excellence and improved customer service to deliver:
    • 10% improvement in punctuality
    • 30% improvement in operated services
  • Integrated 5 operating regions into 1 coherent structure
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