About Customer Service

  • Create a customer service strategy for your organisation
    • Look at the various segments in your market
    • Review progress against plans & benchmarks
  • Develop Customer Service standards
  • Create a Customer Service “culture change” within the organisation

Track Record

  • Devised a tourist strategy for a European business that delivered 25% increase in patronage
  • Introduced a customer service plan and culture improvement that improved passenger satisfaction by 15%
  • Always look after the customers as without them you have no business!